Who we are
At RiseRentals, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
What Personal Data We Collect
We may collect the following categories of personal data:
- Viewing and Appointment Information: Preferences, scheduled viewings, and feedback.
- Identity Information: Full name, date of birth, ID verification documents.
- Contact Information: Email address, phone number, residential address.
- Financial Information: Bank details, payment history (for rent payments and deposits).
- Rental History: Previous addresses, tenancy records, references.
- Technical Information: IP address, browser type, operating system, and website usage data (via cookies and analytics).
- Communications: Emails, phone call logs, messages, and other correspondence.
How We Collect Personal Data
We collect your data through:
- Third-party referencing agencies and public records (for background checks).
- Online forms on our website.
- Direct communications (email, phone, in-person).
- Property viewings and applications.
- Cookies and website tracking tools.
Legal Basis for Processing
We process your data based on:
- Consent: For marketing communications and optional services.
- Contractual Necessity: To process rental applications, manage tenancy agreements, and provide services.
- Legitimate Interest: To ensure efficient business operations, protect our properties, and prevent fraud.
- Legal Obligation: To comply with applicable laws (e.g., anti-money laundering, tenancy regulations).
How We Use Your Personal Data
We use your information to:
- Improve our website and customer service.
- Process rental applications.
- Arrange property viewings and manage rental agreements.
- Perform background checks and referencing.
- Communicate with you regarding property updates and services.
- Manage payments, deposits, and rental transactions.
- Send marketing communications (if consent is given).
Data Sharing and Disclosure
We may share your personal data with:
- Landlords and property owners.
- Property management partners.
- Credit referencing and background check agencies.
- Payment service providers.
- IT and system support providers.
- Legal and regulatory authorities, where required.
We ensure all third parties respect your privacy and comply with GDPR requirements.
Your Rights Under GDPR
You have the right to:
- Access your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (“Right to be Forgotten”).
- Restrict processing in certain circumstances.
- Object to direct marketing at any time.
- Request data portability.
- Withdraw consent where processing is based on consent.
To exercise your rights, contact us at info@riserentals.co.uk.
Cookies and Tracking Technologies
We use cookies to:
- Enhance website functionality.
- Analyse website usage.
- Deliver relevant advertisements (if applicable).
You can manage cookie preferences through your browser settings.
Data Security
We use appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse.